Careers

Residential Admissions Coordinator

Employment Status

Full-time

Deadline

Open until filled

Location

Ames

JOB DESCRIPTION

The Residential Admissions Coordinator is responsible for recruiting and screening appropriate referrals to the YSS Adolescent Residential Treatment Program.  The Coordinator is responsible for facilitating the transition into the program in a therapeutic manner for both the client and their family.  The Residential Admissions Coordinator manages all aspects of the admission process for clients into the residential treatment programs.  Direct responsibilities include fielding calls from various sources (e.g., web, direct referrals, etc.), converting a call to admission and then managing the total intake process for the client.  Also, developing the processes, policies, procedures and protocols for the YSS Residential admissions department.

The Residential Admissions Coordinator sets the tone of respect, compassion, and empathy with potential clients and their families. The Residential Admissions Coordinator provides telephonic and in person assessments, provides initial contact with referral sources and potential clients, coordinates the referral and intake process, determines insurance qualifications, gains approval for appropriate level of care and maintains follow-up communication with all parties involved in the client’s care.  These may include the referral source, family, the utilization review company, insurance companies and YSS Stakeholders including the clinical and residential program staff. The Residential Admissions Coordinator is an onsite position in Ames that provided a concierge level of customer service (trusted advocate) to incoming clients and their families.

 

A full job description is available within the application process.

 

REQUIREMENTS

A Bachelor’s degree in a counseling or related field is required. A substance use certification within two years of employment at YSS is required. Certification by the Iowa Board or Substance Abuse as a Certified Alcohol and Drug Counselor (CADC) is preferred.

Two years’ experience in human services with emphasis on the care and management of groups of adolescents in a residential setting is required.  Strong background in assessment of chemical dependency and mental health disorders and the ability to apply placement criteria, continued stay criteria, and managed care levels of care.

 

 

For more information, please contact Matthew Voorhees at mvoorhees@yss.org

All applicants are required to complete an online application.

YSS hires nicotine free staff only. EOE