Emergency Services Specialist – PT

Employment Status



Open Until Filled


Mason City, IA

YSS's Francis Lauer Youth Services emergency shelter is seeking individuals to work part-time as Emergency Services Specialists who will assist full-time staff in supervising male and female clients ages 10-17 in a residential setting while carrying out the activities indicated on a daily schedule and taking care of miscellaneous office duties as assigned.

Applicants must be energetic, hard-working, mature, and possess a strong desire to make a difference for YSS's clients and their families. This position carries with it a very flexible schedule.

The hours and shifts may vary, but each must be available to work 15-20 hours per week.

  • High school diploma/equivalent along with experience working with youth in some capacity is required.
  • Bachelor’s degree in a human services field is preferred.
  • Client Supervision:
    • Provide direct supervision of the clients, ensuring their presence and safety; responsible for knowing whereabouts and activities of clients at all times when supervising.
    •  Serve as an appropriate role model for clients and maintain professionalism at all times. Continually model respectful behavior, social skills, appropriate boundaries, and other behavior that will be expected from the clients.
    • Effectively manage client group dynamics.
    • Understand and effectively supervise each aspect of the daily routine.
    • Instruct and assist clients in completing their assigned daily household chores and laundry so they learn proper cleaning techniques and expectations.
    • Plan and prepare meals as necessary to Dept. of Education standards.
    • Understand client behavior management system; implement goals and privileges consistently.
    • Maintain thorough knowledge of all clients to ensure safe, effective supervision.
    • Provide crisis interventions as needed.
    • Document client behavior and other relevant/required information for each shift in daily Client Logs.
    • Provide/obtain immediate medical care when emergencies occur.
  • Client File Management/Documentation:
    • Maintain thorough knowledge of all client Service Plan for new clients according to information collected at intake, including information from Parents/Guardians and Referral Workers, and according to licensing standards.
  • Potential Client Calls:
    • Receive calls for referral and placement; collect information and make referral connections to YSS or other community resources as needed according to procedure.
    • Maintain working knowledge of applicable Community Resources in community and surrounding communities in order to provide accurate information to callers in need of service.
    • Complete CWES Screening Tool for callers requesting service/placement; begin admission paperwork if the call results in placement.
    • Access supervisors/On-Call staff to identify appropriate level of CWES engagement referral calls as necessary.
  • Facility/Grounds:
    • Field telephone calls and greet visitors in a courteous, professional manner; screen visitors before they enter facility to ensure safety.
    • Ensure safe living conditions are provided and the facility is in compliance with Fire, Safety, Health, and all other licensure standards; submit work orders, inform Maintenance Staff and Supervisors if needed when repair/maintenance is required.
    •  Document mileage in RDS Van mileage log whenever van is used.
    • Ensure Van is clean and fueled when needed. Inform Supervisors immediately if maintenance/repair is needed.
    •  Ensure grounds are clean and free of trash. Submit Work Order if additional maintenance is required.
  • General:
    • Maintain knowledge of YSS Policy and Procedure Manual and all updates/revisions.
    • Maintain knowledge of Client Handbook and Staff Training Manual.
    • Maintain knowledge of YSS Client Handbook and all updates/revisions.
    • Understand on-call procedures and utilize in emergency.
    • Display respect toward coworkers, clients and families, and all other professionals and their individual situations and differences.
    • Utilize direct, appropriate communication among coworkers to promote a healthy team.
    • Meet with supervisor and attend all staff meetings, YSS trainings, retreats, and any other meetings as necessary or assigned by the Director/Designee.
    • Maintain updated certification in all required trainings.

All applicants are required to complete an online application.
YSS hires nicotine free staff only. YSS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.