Emergency Services Specialist – PT *$750 Sign-On Bonus*

Employment Status



Open Until Filled


Mason City, IA
We are YSS:

For more than 40 years, Francis Lauer Youth Services in Mason City has been helping youth and their families work through crises and find the best solution for all. In the event of an emergency or crisis, Francis Lauer offers short-term care for youth. We provide a safe setting for those needing placement outside of the home or respite care.

The role:

As an Emergency Services Specialist, you will provide supervision and care for clients while providing a structured daily living routine, ensuring clients’ basic needs are being met, and documenting all client behaviors, peer interactions, and engagement in programming.

Work shifts may include a variety of day, afternoon, evening, weekend, and holiday hours.

What you will need:
  • High School Diploma/equivalent is required.
  • One year of experience in the management and supervision of adolescents in a residential setting is preferred
What you will do:
  • Provide direct supervision of the clients, ensuring their presence and safety; responsible for knowing whereabouts and activities of clients at all times when supervising.
  • Serve as an appropriate role model for clients and maintain professionalism at all times. Continually model respectful behavior, social skills, appropriate boundaries, and other behavior that will be expected from the clients.
  • Effectively manage client group dynamics.
  • Understand and effectively supervise each aspect of the daily routine.
  • Instruct and assist clients in completing their assigned daily household chores and laundry so they learn proper cleaning techniques and expectations.
  • Plan and facilitate group sessions as scheduled to instruct clients in basic social skills, life skills, and provide other learning opportunities that are age and developmentally appropriate.
  • Plan and facilitate recreation activities that provide an adequate level of physical activity for the clients.
  • Plan and prepare meals as necessary to Dept of Education standards.
  • Understand client behavior management system; implement goals and privileges consistently.
  • Maintain thorough knowledge of all clients to ensure safe, effective supervision.
  • Provide crisis interventions as needed.
  • Document client behavior and other relevant/required information for each shift in daily Client Logs.
  • Provide/obtain immediate medical care when emergencies occur.
  • Provide back-up to AEA classroom teachers in case of emergency.
  • Notify Supervisors/On-call of emergencies/Incident Reports
  • Complete incident reporting documentation and notification protocols.
  • Complete client admissions and necessary paperwork on shift as necessary
  • Maintain thorough knowledge of all client Service Plan for new clients according to information collected at intake, including information from Parents/Guardians and Referral Workers, and according to licensing standards.
  • Answer client phone calls.
  • Maintain facility and grounds.
  • Other duties as needed.
What we offer:
  • $750 sign-on bonus
  • Fun team environment
  • Mission-driven work
  • Wellness program offerings
  • Discounts on pet insurance
  • Flexible shift and hours
  • Training and development opportunities
  • Development of employment skills that you can take with you anywhere: teamwork, problem-solving, adaptability, communication, leadership, creativity



For more information, please contact Shanda Hansen at

All applicants are required to complete an online application.
YSS hires nicotine-free staff only. YSS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.