CWES Lead Overnight Emergency Services Specialist

Employment Status



Open Until Filled


Ames, IA

The CWES Lead Overnight Emergency Services Specialist will supervise and care for residential clients during the night and morning hours, while providing an atmosphere of mutual respect and trust.  A well-functioning, nightly living routine will be carried out so that all clients can sleep undisturbed, insuring that clients remain in bed.  This individual oversees clients’ rising in the morning and is responsible for house cleaning and laundry. This position oversees the training of Emergency Services Specialist (fulltime/PRN) that may cover and/or fill gaps in overnight direct care coverage. This position is also responsible for data entry, case file closures, and emailing client census reports in compliance with contract and licensure requirements.  

  • Bachelor’s Degree in a human services related field or 2 years of work experience in Child Welfare is required.
  • Client Supervision:
    • Provide direct supervision of the clients, ensuring their presence and safety; responsible for knowing whereabouts and activities of clients at all times when supervising.
    • Serve as an appropriate role model for clients and maintain professionalism at all times. Continually model respectful behavior, social skills, appropriate boundaries, and other behavior that will be expected from the clients.
    • Effectively manage client group dynamics.
    • Understand and effectively supervise each aspect of the overnight and morning routine.
    • Instruct and assist clients in completing their assigned daily household chores and laundry so they learn proper cleaning techniques and expectations.
    • Understand client behavior management system; implement goals and privileges consistently.
    • Plan and prepare breakfast as necessary to Dept. of Education standards.
    • Understand client behavior management system; implement goals and privileges consistently.
    • Maintain thorough knowledge of all clients to ensure safe, effective supervision.
    • Provide crisis interventions as needed.
    • Document client behavior and other relevant/required information for each shift in daily Client Logs.
    • Provide/obtain immediate medical care when emergencies occur.
    • Notify Supervisors/On-call of emergencies/Incident Reports
    • Complete incident reporting documentation and notification protocols.
    • Completes bed checks at least every half hour.  Records all bed checks by using the time clock, and submits the card daily after initialing times and singing the bottom of the card.
    • Oversees morning schedule for residents, including wake-up and chores, showers, and bus schedule.
  •  Client File Management/Documentation:
    • Complete client admissions and necessary paperwork on shift as necessary
    • Create new client folders as necessary
    • Assists with management and closure of all client files
    • Uploads client incident reports, family contacts, and other information into DHS data system as necessary
    • Assist with emailing and maintaining client census lists and reports as necessary
    • Training required in Service Point system and enter admission and discharge information as necessary
  •  Potential Client Calls:
    • Receive calls for referral and placement; collect information and make referral connections to YSS or other community resources as needed according to procedure.
    • Maintain working knowledge of applicable Community Resources in community and surrounding communities in order to provide accurate information to callers in need of service.
    • Complete CWES Screening Tool for callers requesting service/placement; begin admission paperwork if the call results in placement.
    • Access supervisors/On-Call staff to identify appropriate level of CWES engagement referral calls as necessary.
  • Facility/Grounds:
    • Field telephone calls and greet visitors in a courteous, professional manner; screen visitors before they enter facility to ensure safety.
    • Ensure safe living conditions are provided and the facility is in compliance with Fire, Safety, Health, and all other licensure standards; submit work orders, inform Maintenance Staff and Supervisors if needed when repair/maintenance is required.
    • Facilitate monthly client group session instructing clients on Fire and Tornado Safety. Conduct monthly Fire and Tornado Drills when rotation is on shift.
    • Submit Work Orders as necessary when repair/maintenance is required to ensure timely completion by Maintenance Staff.
    • Document mileage in RDS Van mileage log whenever van is used
    • Ensure Van is clean and fueled when needed. Inform Supervisors immediately if maintenance/repair is neede
    • Ensure grounds are clean and free of trash. Submit Work Order if additional maintenance is required.
  • Personnel Training:
    •  Provide feedback to supervisors for employee evaluations of trainees
    • Provide ongoing group and individual trainings to direct care staff, as needed
    • Oversee training of answering phone, completing documentation, and nightly cleanliness routine according to contract and licensure requirements of all new direct care staff with on-the-job training
    • Serve as role model to all staff for professional behaviors in the workplace
    • Provide crisis counseling and debriefing for staff when a critical incident occurs during work hours
  • General
    • Maintain knowledge of YSS Policy and Procedure manual and all updates/revisions
    • Maintain knowledge of Client Handbook and Staff Training Manual.
    • Maintain knowledge of YSS Client Handbook and all updates/revisions.
    • Understand on-call procedures and utilize in emergency.
    • Display respect toward coworkers, clients and families, and all other professionals and their individual situations and differences.
    • Utilize direct, appropriate communication among coworkers to promote a healthy team.
    • Meet with supervisor and attend all staff meetings, YSS trainings, retreats, and any other meetings as necessary or assigned by the Director/Designee.
    • Maintain updated certification in all required trainings.
For more information, please contact Emily Rebollozo at

All applicants are required to complete an online application.
YSS hires nicotine free staff only. YSS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.